Ofcom: pay TV provider BT receives most complaints

BT was the most-complained about UK pay TV provider in the first quarter of this year, according to data published by Ofcom.

The UK broadcast regulator said that for the three-month period from January to March 2016, it received 20 complaints per 100,00 pay TV customers for BT, compared to nine complaints per 100,000 for TalkTalk and four for Virgin Media.

Sky was the pay TV operator that garnered the least complaints, with Ofcom receiving just one per 100,000 customers – below the UK industry average of four per 100,000.

“The main driver of BT’s complaints related to fault, service, and provision issues; issues relating to billing, pricing and charges; and complaint handling,” said Ofcom. “TalkTalk also generated relative complaint volumes above the industry average.”

Elsewhere, EE was the most-complained about broadband provider, Vodafone the most-complained about mobile provider and the Post Office the most-complained about fixed-line telephone provider.