Ofcom fines EE £1 million

UK broadcast regulator Ofcom has fined mobile operator EE £1 million for failing to comply with rules on handling customer complaints.

Ofcom’s investigation, which is part of a wider monitoring and enforcement programme, found that between July and April last year EE did not give some customers accurate or adequate information about their right to take complaints to an alternative dispute resolution (ADR) scheme.

“ADR is an important part of consumer protection. It allows customers to refer complaints that cannot be resolved with their provider to an independent body which can reach an impartial judgment,” said Ofcom.