Etisalat taps Agama for quality assurance

UAE-based telco Etisalat has selected Agama and its regional business partner Al-Falak to provide quality assurance for its IPTV and OTT services. 

Agama and Middle Eastern IT and communications solution provider, Al-Falak, will provide a solution for video service quality and customer experience monitoring, assurance and analytics.

Etisalat is implementing Agama’s DTV Monitoring Solution, which covers end-to-end video distribution infrastructure – from head-end down to end-user devices, such as set-top boxes, smart phones and tablets.

“Etisalat appointed us as a trusted local systems integrator to implement a complete solution for the monitoring, assurance and analytics of its video services. We naturally turned to Agama to deliver the solution, as it is the industry specialist in this field and we are confident that it will provide the best possible support system to Etisalat,” said Al-Falak regional manager, Ahmed Gabr.