UPC Poland names customer service chief

Konrad Skorczynski

Liberty Global-owned cable operator UPC Poland has promoted Konrad Skórczyński to director of customer services.

Skórczyński, who was previously senior manager of the technical support department for the operator, will be responsible for UPC Poland’s customer service strategy, including identifying customers’ needs and creating and implementing solutions as well as working closely with other departments in the company to optimize customer service.

Skórczyński will work with Jakub Kłoczewiak, recently named as VP for customer care and the customer experience for Liberty Global throughout central and eastern Europe, whol is also ultimately responsible for UPC Poland’s customer services.