UK pay TV and telecom complaints see sharpest fall for a year

UK media and telecom regulator Ofcom received fewer complaints about pay TV and telecom services in the second quarter, with the quarter-on-quarter decrease in complaints the largest for a year.

In the pay TV sector, BT Vision was the most complained about service, with 0.25 complaints per 1,000 customers, six times the industry average despite a quarter-on-quarter improvement. BSkyB attracted fewest complaints – 0.02 per 1,000 customers, while Virgin Media was in line with the industry average at 0.04 complaints per 1,000 customers.

In the broadband space, Orange/EE generated the most complaints as a proportion of its customer base, at 0.32 per 1,000 customers. TalkTalk was the second most complained about broadband service provider, while Virgin Media attracted the fewest complaints at 0.06 per 1,000.

In the landline telephone market TalkTalk generated the most complaints and Virgin Media the fewest. In pay-monthly mobile services, T-Mobile was the most complained about, while O2 generated the fewest complaints.